Refund and dispute policy

Digital products are generally final

Processing begins immediately when a report is requested. Purchases are final once processing begins, except for duplicate charges, failure to deliver caused by NeedleMap, or when a refund is required by applicable law or Link or Stripe policy.

What is not refundable

We do not provide refunds for a change of mind, dissatisfaction with an automated report, a difference in interpretation, unsupported expectations, or because the report accurately describes mechanics the purchaser does not like.

Delivery failures

If supported source cannot be processed, report generation fails, an entitlement cannot be restored, or a duplicate charge occurs, contact support@tradeassembly.ai. We may restore the purchased report use or issue a refund, as appropriate.

Link support and disputes

Managed Payments customers can request transaction support through Link. Link or Stripe may issue a refund under its policies and applicable law. Contact us first about product-delivery problems so we can investigate quickly.